Jimmy John's

Lacey S.

Employees were less than friendly, keep in mind the base sandwich only have 2oz of meat on them, so 2 pieces. I ordered the unwich, and was pretty disappointed. It definitely needed salt and pepper but they have none. The cheese was flavorless as well as the one tomato slice. The person I was with had a regular sandwich and they had much more meat, cheese and tomato. However it still needed some salt and pepper but none available. They said the bread is good. Overall I won't return.

Robert L. J.

Well, I went into Jimmy John’s here in downtown Yakima expecting some good service and a great meal. I got neither. The crew behind the counter acted like a bunch of kids giggling and looking at each other. My 6 inch BLT was missing the tomato. So anyway the bun, the bread was hard and it looked like it was shrunk. It looked like the circumference of a 3 inch piece of steel, which is like really small. Even smaller when you don’t get the tomatoes.

Isa

Have to share this experience I just had. I ordered my sandwich with avocado. And then I went through the sandwich and didn't see any. Which normally I can open it and see it clearly. I told them that I didn't get any avocado After I took a bite at the table. I went to tell them I didn't get any avocado. If they can give me a side. She told me bring the sandwich back so we can remake. I said I don't need it to be made again. Just give me on the side. She said. Well I have to see if your lying. And then I said. So your going to go through my sandwich? Then she went through every slice every lettuce and said. Here I found it! ;)...I'm like oh yeah I see that sliver of avocado now...hahaa...sorry I missed it. But you just picked through through each little piece of my whole sandwich. No. I don't think I want that anymore..sadly. next time I'll be sure to go through each crevice to make sur I didn't miss it. Thank you Jimmy John's for the great experience!

A V.

Horrible, will NEVER order from here again. Took them 30 min to deliver 1st if all. They don’t toast their sandwiches and they don’t give you the option to select that you want it toasted via the app or online website, and when you call to place and order via phone no one picks up EVER!! The sandwich was nothing like what I ordered and tasted horrible and was really cold. Lacked substance. I took a few bits and threw the rest away as it was disgusting. Next time I’ll order from subway!!!!!

Herbie

Not crazy fast. Not only did it take over 30 min for them to deliver but it was lacking in substance. I was less than one mile away from the store! The manager said that everything is measured, but I doubt it. I've ordered from them before and it's never turned out like this. Very disappointed.

Rosemarie P.

Jesse J.

Went in on Sunday, 7/28/24, with my wife, daughter & her friend. First time going inside a Jimmy John’s. We all said hello and not one of the 3 employees said a word. We were the only ones in there. They looked disgusted that we were there. Ordered the food and the dead on the inside rock of a human working the register said next to nothing. Not a smile, head nod or anything. We paid and said thank you and still nothing. The two making the sandwiches had their ear buds in and seemed to not care whatsoever. When the sandwiches were done, the lifeless bags of flesh called out our name or number, I don’t remember and we grabbed our sandwiches, said thank you, and still nothing. Not a word. One of the worst customer service experiences I’ve had in Yakima. Jimmy John’s, do yourself a favor and fire those 3. They aren’t helping your business at all. Just hurting it.

alondra R.

I placed a delivery order and I received the wrong order. It was the right sub but the special instructions were wrong. I even called back after I ordered to confirm the order because I felt like the person that took my order was not really attentive to what I was saying. I called back a third time for a refund but they said they could only redeliver and NOT issue a refund. I told them I would like a refund since I would not be able to eat since I was no longer on lunch break. Staff had a careless attitude and said it was “company policy” that no refund was allowed.