Marks & Spencer

I tried to get a security tag removed from a suit I had brought at the hedge end branch. After phoning customer services I was told I could have this done if the labels were intact .One assistant even agreed to remove it for me after showing the bank app and the transaction. Then she returned with a jobs worth called Karen ( ironic 😏) she told me I wasn't able to have the tag removed,she was absolutely horrendous in her handling of the situation and was in no way helpful .My daughters wedding was ruined down to this woman.If you go to this shop avoid this woman.

Very disappointed as went online to find something for my holiday and everything is out of stock we are only in the beginning of July!! So I went into Chichester and was even more disappointed that their clothes had already gone into autumn What are you doing?

My wife said this is a particularly nice store..🤷‍♂️

Tracy did a bra fitting for me and my friend today and made us feel so comfortable. She knew exactly what she was doing and didn’t take to long at all. Great experience!

Typical M&S shop with friendly, knowledgeable staff who typically are helpful. Accessibility - I use an electric wheelchair and most of the store is easy to navigate with wide aisles and well-positioned counters, etc. However, the changing rooms are small and you can't close the curtains if you are in a wheelchair - there is a larger changing room which features a folding wall chair, more space, lower hooks and lower mirrors etc, but if this is in use you've no choice but to either strip off in the hallway or not have the option to try on clothes! The shoe section is a little tight on space and difficult to navigate in a larger wheelchair. There's no lowered counter/till point.

Went to MS this afternoon in Chichester to have a Bra fitting. Excellent service from Susan, made me feel comfortable after my pre surgery operation, and very helpful and caring. Well done came home with a lovely comfortable new Bra...

Went into M&S cafe at lunchtime today and found it to be strangely quiet. Bought two drinks and two cheese toastie thingies and waited and waited...waited.... sipping drinks until they were past cold...... nothing for more than half an hour! Unfortunately didn't get a receipt so couldn't be bothered to argue for a refund on receiving a muted apology at the till. Hindsight should have told me all was not well, given everywhere apart from M&S was packed at 1pm! So wasted some money on food and didn't even enjoy the drinks, by trying to eek them out for so long! Obviously no supervision or management going on here, as they are completely oblivious to the vanishing footfall.

Very sorry to see how downhill the once indisputably brilliant M & S have now become. 50p extra for a gluten free bread roll with your soup. I can assure you I would rather eat some of your beautiful bakery products than be penalised for an illness caused through no fault of my own. I will still shop with you, but not as happily....